I can’t access the courses. All i get is a blank black screen. What should I do?

This problem can occur with Transparent Language Online (Connect) for a couple of different reasons, mainly: Adobe Flash is not installed/out of date Your browser/Adobe Flash cache needs to be cleared because of bad/old data. The first thing to check would be your Adobe Flash Player. Please go to http://get.adobe.com/flashplayer to download the latest version…

I can’t access the online classroom through Blackboard Collaborate. How can I fix this?

The most likely problem is you do not have Java installed (or an up to date version). To isolate the issue visit the the Blackboard Collaborate FAQ/Support page at: http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1473 If you click on this link you should end up on a page that will check your system requirements and give you a short step…