I am having trouble downloading the BYKI Express program!

On Windows:

  • Make sure your firewall is disabled to allow SmartDownloader to run correctly.
  • Try to right click download and run as administrator.


On Mac OS X:

  • Make sure Gatekeeper is disabled using the steps below:
  1. Go to System Preferences -> Security and Privacy -> General
  2. Click the lock icon to allow changes to settings.
  3. Select “Anywhere” from “Allow applications downloaded from:”

You can then reset the Gatekeeper software by following the steps again and choosing the other option in step 3.